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Do you only sell Sealed Products?At Rare Gaming, we specialize in sealed TCG products, including booster boxes, booster packs, Mystery Booster Bags, and PSA Graded packs. While we don’t currently sell singles, our sealed products are perfect for pack cracking, chaos drafts, or adding to your collection. With that said, if you are interested in buying single cards from us you can check out our TCG Player store, that is where we sell single MTG, Pokémon, One Piece and other TCG cards,
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Are your products authentic and factory sealed?Yes, every product we sell is 100% authentic and comes factory-sealed directly from official distributors or our wholesale partners. We occasionally sell rare items from our private inventory; these items were sourced from other TCG stores. As you may know, our Mystery Booster Bags and Chaos Draft bags are custom made exclusive by us using our sealed box inventory to select sealed packs for each edition. These limited edition items have been created and sold by us via eBay for the past 6 years.
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Do you restock sold out items?We regularly restock popular items like Mystery Booster Bags and in demand Pokémon, MTG, and One Piece booster boxes/packs. To stay updated on restocks, sign up for our newsletter or enable notifications on our website. If you would like to special order an item that is out of stock or not showing up on our website, please send us a mail at Support@RareGaming.net
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Are PSA Graded packs guaranteed to have high-grade cards?PSA Graded packs are sealed and graded based on their packaging condition, not the cards inside. The grade reflects the pack’s overall quality and authenticity, making it a great addition to any collector’s inventory.
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Do you sell sealed booster boxes or individual sealed packs?We sell both! Whether you’re looking for a full booster box or just a few individual packs, we’ve got you covered. You can also explore our selection of PSA Graded packs for a premium collecting experience or try our Mystery booster bags and build your own collection of sealed packs!
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Do you partner with any content creators on pack or Mystery Bag openings?While we do not partner with any content creators, we do encourage every customer to capture their opening experience (especially when opening one of our Mystery Booster Bags)! Please visit our "Show us your Big Hits" page to see what has been sent in so far! If you’re a creator with a YouTube video capturing an opening of one of our products, please send us a mail at Shop@RareGaming.net , we would love to add your video to our Pack Openings section. To date we've had multiple videos from Bad Boy Gaming as well as other YouTube creators - join them by sharing your videos with us too!
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Where can I leave feedback on my purchase from Rare Gaming?At Rare Gaming, we highly value your feedback as it helps us improve our products and services. To leave feedback on your purchase, please follow these steps: 1. Log into your Rare Gaming account: Navigate to our website and sign in using your username and password 2. Go to 'My Orders': Once logged in, click on the 'My Orders' section found in your account dashboard 3. Find your recent purchase: Locate the order for which you want to leave feedback 4. Click on 'Leave Feedback': There will be an option to leave feedback next to the order details. Click on it, and you will be directed to a feedback form 5. Fill out the feedback form: Provide your honest review of your shopping experience with us. You can rate the product, write a description, and even upload pictures if you'd like...in fact we prefer that you upload your Big Hits directly to our site so we can share your hits on chase packs or singles! 6. Submit your feedback: Once you have filled out the form, hit the 'Submit' button. Your feedback is instrumental in helping us provide the best possible service and exceptional products for all our customers. Thank you for taking the time to share your thoughts!
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How do I contact support?We're here to help! You can reach us via email at Support@RareGaming.net or through our Contact Us page. Whether you have questions about Magic The Gathering or Pokémon sealed products or any other sealed TCG products, our team is ready to assist you.
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What’s your response time for support inquiries?We aim to respond to all inquiries within 24 hours on business days. Your satisfaction is our priority, and we’ll get back to you as quickly as possible.
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Do you offer gift cards or gift options?Not at this time, but it's something we will consider in the future.
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What is your return policy?Due to the nature of sealed product in the TCG industry, we do not offer returns unless your order arrived damaged. If you received a damaged or defective product, please contact us at Support@RareGaming.net within 7 days of delivery. Please refer to our Shipping and Returns page for more details.
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How quickly do we process orders for shipping?At Rare Gaming, we understand how excited you are to receive your new sealed Pokémon, Magic The Gathering or other TCG products! That’s why we strive to handle all orders within one business day! We strive to process all Mystery Booster Bag orders with same day handling if payment is made by 2pm EST. Please refer to our Shipping and Returns page for more information.
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What shipping carriers do you use?We partner with trusted carriers like USPS, UPS, and FedEx to ensure your Magic The Gathering, Pokémon, and other TCG sealed products arrive safely and on time. Through our experience, we've found which carriers are best for each type of shipping situation, so we apply that insight into every order. All orders are handled with care to protect your items during transit.
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Do we offer International shipping?We do not offer International shipping at this time. However, we frequently consider expansions and expect to offer International shipping at some point. In the meantime, you can continue ordering internationally on both our eBay and TCG Player stores.
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Can I track my order?Absolutely! Once your order is shipped, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey and know exactly when your TCG sealed products will arrive. Please note that some carriers take a while before tracking updates. If you have any trouble beyond this, please feel free to contacts us Support@RareGaming.net or refer to our Shipping and Returns page for more details.
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What if my package is lost or damaged?If your package is lost or damaged, please contact us at Support@RareGaming.net. We’ll work with you to determine the issue and either work with the carrier to resolve the issue or act directly to make it right. Also, refer to our Shipping and Returns page for more details
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What payment methods are offered?We provide our customers with a seamless and secure checkout experience. Through our partnership with WIX Payments, we offer a variety of payment methods to accommodate your needs. You can complete your purchase using major credit and debit cards including Visa, MasterCard, American Express, and Discover. Additionally, we support payments via PayPal, Apple Pay, and other local payment options (depending on your country). Please refer to our Payments Methods page for more details.
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Does Rare Gaming offer pre-orders for upcoming TCG products?We understand the excitement around new TCG releases. We occasionally offer pre-orders for upcoming MTG, Pokémon, Flesh & Blood, and One Piece products; however, we only do this when we have secured a confirmed allocation of products from our wholesale and/or distribution channels. This ensures that we can fulfill all customer orders reliably and efficiently. Please keep an eye on our homepage and our X channel for announcements regarding pre-orders. We will also send e-mails to our subscribers for quick notifications of new pre-orders.
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How secure are my payment details when shopping on your site?We prioritize the security of your payment information to ensure a safe and worry-free shopping experience. We use WIX Payments to process all transactions, which employs sophisticated encryption technologies to protect your personal and financial data. WIX Payments follows the Payment Card Industry Data Security Standard (PCI DSS), meaning it adheres to strict security protocols designed to safeguard sensitive information. Additionally, we implement secure HTTPS protocols across our website, adding an extra layer of protection. With these robust security measures in place, you can shop with confidence knowing that your payment details are fully protected. Please refer to our Privacy page for more on how we secure your data or refer to our Terms and Conditions page for more information on our data security policies.
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Do you offer discounts on bulk orders?Yes! If you’re looking to buy in bulk, we offer discounts on large orders of Magic The Gathering or Pokémon sealed products. Contact us at Shop@RareGaming.net for custom pricing and to discuss your needs.
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Are there coupon codes or promotions available?Absolutely! Register on our site and join our newsletter so when we create coupons you will receive exclusive offers, seasonal promotions, and targeted savings on our on our Mystery Booster Bags, TCG sealed products, and more. Don’t miss out on any opportunity to save!
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Do you have a loyalty or rewards program?Customer loyalty is at the core of what Rare Gaming is all about! We have what we believe is an industry leading returning customer program on eBay for return customers of our Gathering the Magic Mystery Booster Bags. Some of our most loyal customers of these products are getting free sealed packs over $50 in value with every new purchase...and we want to model something similar here on RareGaming.net! We’re in the process of working towards this program and will share more details as soon as we can. Register and subscribe to our newsletter and be amongst the first to find out about the program and when it will launch!
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What is your privacy policy?We value your privacy and are committed to protecting your personal information. Our privacy policy is detailed on our Privacy page and is designed to ensure your data is handled with the utmost care and transparency. When you shop with us, any personal information you provide, such as your name, email address, shipping address, and payment details, is securely collected and used solely for processing/servicing orders, improving your shopping experience (our loyalty program), and communicating with you about our latest offers and products. We use advanced encryption technology to safeguard your data and strictly limit access to authorized personnel only. We also do not share your personal information with third parties, except as necessary to complete/service your transaction or comply with legal requirements. Your trust is our top priority, and we strive to make your experience with Rare Gaming enjoyable and secure. Privacy Statement
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What are your terms of use?Please read our full Terms and Conditions to understand your rights and obligations when using our services. If you have any questions, feel free to contact us.
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What are your business hours?Our team is available Monday through Friday, 9 AM to 5 PM PST, to assist with orders and inquiries. If you reach out outside these hours, we’ll get back to you as soon as possible.
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